EXCLUSIVE: Fraudsters using fake Apple Pay, Evri and NHS links (2022)

Fraudsters are using fake Apple Pay, Evri and NHS links in an attempt to scam Britons into revealing their bank details.

MailOnline readers have been getting in touch to share the scam attempts they have nearly fallen victim to, with the most common being phishing messages - emails or texts claiming to be from reputable companies to induce people to reveal personal information.

Have YOU been sent a scam letter or text?

Email rachel.muir@mailonline.co.uk

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It comes as EE revealed that they block up to one million international scam calls every day and have stopped 11 million fraudulent calls and 200 million texts since the middle of July.

One man shared a screenshot of two texts he received from the same number that were claiming to be from different companies.

This comes after it emerged that Britain has become the fraud capital of the world, with more than 40 million adults in the UK - nearly three in four - having been targeted by a scammer in the first six months of the year.

Earlier this month fraud experts warned that con artists behind the 'Hi Mum, Hi Dad' WhatsApp scam arenow using text messages to target victims.

Last Tuesday Nigel Lingham-Sutch received a message saying that his Apple Pay had been suspended and telling him to click on a link to continue using contactless.

Just over a week later he got a text from the same number, this time claiming to be from delivery company Evri, formerly Hermes, asking him to click on a link to reschedule a delivery.

Mr Lingham-Sutch said he thankfully did not click on the links as he doesn't use Apple Pay and was not expecting a delivery so he knew they must be fake. But he said they 'could appear genuine' to people without awareness of phishing scams.

Sue Hedges, 58, said she did fall for the Evri scam, paying a £1.45 fee to 'rearrange' her delivery and then giving out her details over the phone, thinking it was a genuine call from NatWest.

She said she was fortunately able to to cancel her card before any money was taken but worries about 'older more vulnerable people' who are more likely to fall victim as 'scams get more sophisticated'.

Nigel Lingham-Sutch said he got suspicious when he got two texts from the same number that were claiming to be from different companies (pictured)

Scammers areadept at keeping up-to-date with current events, including the Covid-19 pandemic. One MailOnline reader said she clicked on this link (pictured) from a number claiming to be the NHS and was asked to give her bank details to pay £1 for a PCR test

Another reader got in touch to say they had received a text claiming to be from the NHS which said the recipient had been in close contact with someone who had Covid-19.

When she clicked on the link it asked for bank details to pay £1 for a PCR test and because the recipient was concerned about putting her 92-year-old mother at risk she tried to order the test before she realised it was a scam and cancelled her card.

A third reader, John Whitney, said he frequently gets emails claiming to be McAfee or Norton telling him that his antivirus software has expired, while Valerie Bentley said she deleted an scam email yesterday from Yahoo which asked her to click on a link to accept their updated terms and conditions.

(Video) How to avoid scammers and scam text messages

Others said they had nearly fallen for scam texts claiming to be from Santander and PayPal but could tell they were fake from typos in the messages.

EE’s top tips to avoid scams


  • Take a moment to stop and think and trust your instincts. If it sounds too good to be true or is suspicious, there’s probably a catch
  • Don’t stay on the phone unless you’re 100% sure the caller is genuine
  • Don’t give away any of your personal details or give anyone access to your computer – if you think you might have provided your bank account details, contact your bank immediately

What to do if you receive a suspicious call:

  • Text the phone number and incident to 7726, free of charge, so your mobile phone provider can investigate
  • Block numbers after reporting them
  • Make others aware of these types of calls and the numbers they are coming from, so they are also in the know

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Kurt Henry, from Essex, said he was not so lucky and fell victim to identity theft which has 'taken over' his life, robbing him of over £2,000 so far.

Mr Henry said he got a letter in June saying that someone had used a copy of his cancelled drivers license to apply for a personal loan - and he still does not know how the scammer got this information.

He then discovered that his details had been used to open fraudulent gambling accounts and obtain top-up debit cards which were linked to his residential address.

Mr Henry, who is in his early 40s, said the situation has left him feeling 'helpless' and has had a significant impact on his relationships, job and his mental and physical health.

He said: 'Every day there is a fire that I have to put out from these fraudulent attempts.

'I think that something needs to be done as the existing measures are not enough for the current fraudulent threats that exist.

'If there was a mechanism to stop searches on credit files this would make a lot of fraud attempts nil and void. This solution already exists in the U.S. so why does it not exist in the UK yet?'

Meanwhile the Department for Work and Pensions insisted this morning that a seemingly fraudulent letter which had gone viral onTwitter is not a scam.

The letter from the DWP notified the recipient of a 'compliance telephone interview' and said that if they did not answer the call their benefits payments would stop.

Steph from Glasgow shared a picture of the letter on Twitter, claiming it was a scam and that her grandmother 'almost fell for it'.

The post was retweeted thousands of times with everyone commenting on how realistic the letter seemed, except for the absence of a National Insurance number which Steph thought was strange.

She was also concerned that the letter asked the recipient to have documents such as bank statements and wage slips on hand for the call.

Steph shared this photo of a letter received by her grandmother which she thought was a scam but the Department for Work and Pensions has confirmed that it is legitimate

The letter asked the recipient to have documents such as bank statements and wage slips on hand for the call which concerned Steph who thought the letter was fraudulent

But the DWP has confirmed that it is authentic and that this kind of letter would not usually include the recipient's National Insurance number.

A spokesperson said the telephone number provided is a legitimate number for one of their compliance officers, who has been inundated by calls since the Tweet went viral last night.

What to do if you fear you've been caught out

IF you think you have been scammed, contact your bank straight away.

Ensure you use a telephone number you know to be correct. This could be found on one of your statements, the bank's website or on the back of your debit or credit card.

You should also report fraud attempts to Action Fraud on 0300 123 2040 or at actionfraud.police.uk.

Those in Scotland should call Police Scotland via 101 or Advice Direct Scotland on 0808 164 6000.

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However, the Department continued to warn people to 'be fraud aware and protect your personal details at all times'.

A spokesperson said:'If something seems off never give out your personal details.

'If you have any suspicions contact Universal Credit directly using an official number which you can find online.'

The DWP may ask people to submit ID such as their passport but will always add a message to the individual's Universal Credit journal to prove it is them.

The Department warned that people's 'information can be used by criminals to commit benefit and other fraud' and advised those who think they have been scammed to contact Action Fraud.

There were 1,235 reports of 'Hi Mum' and 'Hi Dad' WhatsApp scams made to Action Fraud between February 3 and June 21, tricking Brits into handing over £1.5million in just six months.

The scam usually begins with a WhatsApp message saying 'Hi Mum' or 'Hi Dad' to try and lure victims into responding - believing they are texting their son or daughter - before asking them to send over money.

There were 1,235 reports of 'Hi Mum' and 'Hi Dad' WhatsApp scams made to Action Fraud between February 3 and June 21, tricking Brits into handing over £1.5million in just six months. Pictured above is an example fromToni Parker, 53, who lost £2,450 to the scam

But while these scams have in the past traditionally begun on WhatsApp, according to Chris Ainsley, head of fraud risk management at Santander UK, they are now also appearing in other messaging forms.

'We saw a significant spate in fake WhatsApp messages pretending to be from people's children,' he said.

How does the 'mum and dad WhatsApp scam' work?

Parents are being bombarded with text and WhatsApp messages from fraudsters impersonating their children and pleading for money.

The reasons the scammers give for needing money vary, but the trick is proving effective as they prey on parents' fears that their children are struggling due to the cost of living squeeze.

Criminals pretend to the parent that their child has lost their phone and are using a new number.

If the target asks to speak to their son or daughter, the conmen claim they can only text because the microphone on their mobile is broken.

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'That's still ongoing. It's picked up again in the last month where we're not just seeing it through WhatsApp but on 'traditional' SMS or text messages.'

A 53-year-old nurse, Toni Parker, lost £2,450 when a scammer impersonated her son, claiming he had dropped his phone down the toilet and needed money.

Meanwhile, 66-year-old pensioner Angela Briscoe revealed last month that she lost nearly £10,000 to the scam and was only able to recover half of it through the bank.

The complexity of this scam has been rising, according to Mr Ainsley.

He warns victims are now being manipulated into initially sending money to other friends and family before the money reaches the fraudster.

Parents of university students are warned to be on especially high alert as their children leave home again in the autumn.

On Friday Graeme Biggar was named director general of the National Crime Agency and committed to confronting the 'growing challenge' of fraud head-on.

Fake parcel delivery texts, which became particularly widespread during the pandemic when more people were shopping online, are still one of the most common types of scam.

Recipients are typically asked to pay a modest charge or shipping fee for the delivery of an item, and directed to an online form where they can enter their details.

But in reality, the websites are fake and have been set up by crooks to harvest victims' personal data, which they can then exploit to steal even more money.

Millions have reported receiving a fake parcel delivery text recently, with one of the most common mimicking Royal Mail (pictured) which can cost victims life-changing sums of cash

Toni Parker, 53, (pictured with husband Douglas) lost £2,450 to a scammer who claimed they were her son, who was serving in the RAF. She was saving money to buy a new boiler

How you can protect your data online

Criminals send out millions of so-called 'phishing' emails and text messages in the hope their targets will simply click or open a link.

Once you open the link, you may be directed to a dodgy website which could download viruses onto your computer, steal your passwords and personal information.

So how can you stay safe online?

If you receive a suspicious email, don't open links or documents, or reply with your details. Instead, delete it straight away.

If the email claims to be from an organisation, find the telephone number on its official website and call this to ask.

Always check email addresses and website addresses. The ones used by scammers will be slightly different to official addresses.

And use anti-virus and anti-spyware software to protect your computer and data, plus strong passwords.

Avoid passwords that include common words or numbers, especially ones like 'password', 'welcome', 'qwerty' or '123'. Don't use personal information, such as your name or date of birth.

To avoid fake websites, look for your bank's official web address on paperwork. Always use gov.uk to look for government services.

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This might involve posing as your bank to trick you into handing over your savings, or stealing your identity to take out loans in your name.

Professional criminals operate fraud factories, churning out scam messages to random mobile numbers at speed and in bulk. It costs them little, but makes them hundreds of millions of pounds a year from victims.

These scam texts come in all sorts of different guises. And it is a constantly evolving threat, with crooks adept at keeping up-to-date with current events, such as the rising cost of energy bills.

Authorised push payment (APP) scams, which occur when you transfer money from your own bank account to one belonging to a scammer, rose sharply last year.

The amount lost to APP fraud hit £583.2million in 2021, a 39% increase o 2020, according to the research from the banking industry organisation UK Finance.

Nearly 40% of APP fraud losses were due to impersonation scams, where criminals pretend to be from a trusted contact or organisation such as the NHS or a government department to trick victims into moving their money.

Detective Chief Superintendent Becky Riggs, from the City of London Police, said: 'Sadly, criminals will use every opportunity they can to trick people into handing over their personal and financial details.

'Phishing messages provide criminals with a gateway to obtain this information, which they will then use to commit fraud.

'If you receive a message claiming to be from a well-known organisation, asking for your personal details, take a moment to stop and think.

'Check directly with the organisation in question to see if the communication you have received is legitimate. If something feels wrong then it's right to question it.'


Is EVRI missed com legit? ›

Evri is a delivery service formerly known as Hermes–the delivery firm rebranded in March 2022 with a new name and logo. While the new name may be unfamiliar, Evri is a legitimate delivery company.

Why was my Apple pay suspended? ›

Scammers are attempting to trick iPhone users out of their money with a new text message Apple Pay scam. Users of both iPhone and Android devices have reported receiving a text message telling them their Apple Pay wallet has been suspended, implying they need to update their details.

Is Apple Pay safe to use with strangers? ›

Security precautions to take

Payton warns against using Apple Pay to make purchases from people you don't know. If you receive a payment request on Apple Pay from a stranger, delete it or choose “Report Junk” under the message.

Why has Hermes changed to Evri? ›

The rebranding of Hermes to Evri comes in the wake of allegations against the company of bad customer service, parcel mishandling and failing to pay its couriers appropriately. This is everything you need to know.

Do you have to pay Evri for redelivery? ›

Evri will make 3 attempts to deliver a parcel and don't charge a redelivery fee.

Does Apple Pay refund money if scammed? ›

Scammers are most active on Apple Cash, where they can request money from you via the Messages app. It can be very difficult to get your money back if you were scammed through Apple Cash or Apple Pay. Contact your bank or credit card provider if you recognize an unauthorized charge via Apple Pay.

Can Apple Pay block you? ›

If your Apple Cash account is locked

Your account may be locked if there's suspected fraud on the account, or if additional security checks need to be completed. If your account is locked, you can't use Apple Cash to make purchases, send or receive money, add money to your account, or transfer money to your bank.

How do I report a scammer? ›

The Federal Trade Commission (FTC) is the main agency that collects scam reports. Report the scam to the FTC online, or by phone at 1-877-382-4357 (9:00 AM - 8:00 PM, ET). The FTC accepts complaints about most scams, including these popular ones: Phone calls.

Can police track Apple Pay? ›

Privacy. One of Apple's strong suits has always been privacy, and Apple Pay is no different. The company does not track, log, or watch what you're buying with Apple Pay, or where you're using it. Nobody can trace the transaction information back to you.

Can you fake send money on Apple Pay? ›

Apple Pay is one of many methods that people can use to send or receive money. All of these methods are vulnerable to scam attempts, however, there are precautions you can take to protect yourself and avoid being scammed. Also, double check when sending money to people or organizations you know.

Is Evri same as Hermes? ›

Parcel delivery company Hermes, which counts Asos, Marks & Spencer and John Lewis as clients, is changing its name to Evri as part of a complete rebrand to enhance its customer services.

What does Evri stand for? ›

EVRIEnvironmental Valuation Reference Inventory (Canada)
EVRIElection Violence Response Initiative (Kenya)

Who did Evri take over? ›

Parcel delivery company Hermes, one of Britain's largest and best-known couriers, certainly seems to think so. A name that most UK shoppers will instantly recognise, Hermes recently announced it will be rebranding to Evri.

Does Evri send messages? ›

Generally, we will contact you by email or SMS to advise where your parcel is in our delivery process., At times, this may include a tracking link. Our emails will typically be from @evri.com, @hermes-europe.co.uk or @myhermes.co.uk. Our SMS messages: Will not show the sender name as a mobile phone number.

Can I claim compensation from Hermes? ›

The quickest way for you to make a claim is to contact our dedicated Customer Services Team who will carry out a thorough investigation. Your enquiry should be made by the person who sent the parcel to ensure we can deal with it as effectively as possible.

What happens if Evri Cannot deliver? ›

If we are unable to deliver your Parcel to the Address, we will make two further attempts to deliver it (the “Further Attempts”). If we're still unable to deliver your Parcel, we will return it to the sender's address provided by you with the Parcel.

Can you reverse a bank transfer if scammed? ›

If you paid by bank transfer or Direct Debit

Most banks should reimburse you if you've transferred money to someone because of a scam. This type of scam is known as an 'authorised push payment'. If you've paid by Direct Debit, you should be able to get a full refund under the Direct Debit Guarantee.

How do I get a refund from Apple Pay? ›

Sign in to reportaproblem.apple.com. Tap or click "I'd like to," then choose "Request a refund." Choose the reason why you want a refund, then choose Next. Choose the app, subscription, or other item, then choose Submit.

How can someone use my debit card without having it? ›

A fraudster installs a card skimming device to a gas station fuel pump, skims your debit card information and uses it to drain your bank account. A service or repair person finds old statements in your home, steals your account number and racks up thousands of dollars in fraudulent charges.

Does Apple Pay show your card number? ›

Open the Settings App. Scroll down and tap Wallet & Apple Pay. Tap Apple Card, then tap the Info tab. Tap Card Information, then authenticate with Face ID, Touch ID, or your passcode to see your virtual card number.

Does Apple Pay show up on bank? ›

Answer: A: Yes. Any transaction made through a bank or credit card should show up on the statement from the issuer.

What can I do if I got scammed? ›

Contact your bank immediately so they can protect your account. After you've told your bank about the scam, keep an eye on your bank statements and look out for any unusual transactions. Also check your credit score to see if there are applications for credit you don't recognise.

What can a scammer do with my bank account number? ›

When a scammer has your bank account and routing numbers, they could set up bill payments for services you're not using or transfer money out of your bank account. It's tough to protect these details because your account number and routing number are hiding in plain sight at the bottom of your checks.

What to do if you have been scammed over the phone? ›

Report Telephone Scams

But your report can help them collect evidence for lawsuits against scammers. Report telephone scams online to the Federal Trade Commission. You can also call 1-877-382-4357 (TTY: 1-866-653-4261). The FTC is the primary government agency that collects scam complaints.

Is Evri a genuine company? ›

Evri is a delivery service formerly known as Hermes–the delivery firm rebranded in March 2022 with a new name and logo. While the new name may be unfamiliar, Evri is a legitimate delivery company.

What happens if I miss my Evri parcel? ›

No problem! Your Evri courier will always make three attempts to deliver your parcel. After three unsuccessful delivery attempts, your parcel will be marked as Return to Sender and you'll be reimbursed as soon as your order arrives back at our logistics centre.

Whats the latest time Evri deliver? ›

Until what time does Evri deliver? Evri delivery times go from 8 am to 8 pm. If you are expecting a parcel delivery or collection by Evri and the courier does not come until 8 pm, you can then reach out to their customer support and open a complaint.

How can I forward a text message? ›

Open the texting app you usually use and tap on the conversation that includes the text message(s) you're trying to forward. 2. Tap and hold one of the text messages that you want to forward. When a menu pops up, tap on "Forward Message."

Who are Evri UK? ›

Evri is the largest dedicated parcel carrier in the UK, delivering more than 650 million parcels a year, and added that environmental, social, and governance (ESG) will be at the heart of the new brand, with an emphasis on reducing its impact on the planet and promoting equality and fairness.

What does Evri stand for? ›

This translated to the name: Evri represents a phonetic spelling of “every”. And the name in turn quite literally led to the creative response, which saw the studio partnering with Monotype to create a chamaleonic logo.

Does Evri leave card? ›

With your courier

If their delivery attempt was unsuccessful the courier will leave a card which will tell you when they're making their next delivery attempt, and should also reference an 8-digit card number which you can use to track your parcel.

What is the major incident at Hermes? ›

Workers for delivery giant Hermes threw parcels against a depot wall and routinely failed to deliver next-day orders on time, an investigation claims.

How do I contact Hermes Evri? ›

Speak to a human – Evri Myhermes Contact

If you prefer to speak to someone directly about your issue you can ring Evri on 0330 808 5456. You will need to follow the automated menu system (and you might need information from the parcel such as tracking).

How do I claim a refund from Evri? ›

You can cancel your order before 10pm on the day you made the booking. The refund will be back in your account in 3 to 5 working days. If you need to cancel your order after 10pm on the day you booked, you can get help to complete your refund from our customer service team. Was the information helpful?

Who does Evri deliver for? ›

Evri, the new name and brand for Hermes, the UK's largest dedicated parcel delivery company, unveils its new identity and accompanying advertising campaign to launch the brand. Devised by VCCP London, the new brand campaign seeks to introduce a total revamp of the famous courier service, with media led by Mediacom.

Why is Evri parcel on hold? ›

2 Comments. Usually this happens only if the sender doesn't pay the correct fee for the size and weight of the parcel. Evri contact them to pay the difference, and hold the parcel until the do.

Do Hermes text you before delivery? ›

We may contact customers by email or text and ask for information in relation to an ongoing claim. Generally, we will contact you by email or SMS to advise where your parcel is in our delivery process., At times, this may include a tracking link.

What are some iPhone message tricks? ›

After you've typed out a message, you can tap and hold the blue send button to attach any of the following.
  • Eco – Fills the screen with message bubbles.
  • Spotlight – Puts a spotlight on your message.
  • Balloons – Balloons rise up from the bottom of your screen.
  • Confetti – Confetti rains down.
29 Nov 2021

Can text messages be diverted to another number? ›

Other Ways to Divert Text Messages to Another Number

For example, Android users can take advantage of the SMS Forwarding mobile app. You can download the app on Google Play Store and install it on the target smartphone.

Can you see someone else's messages on iPhone? ›

Is it possible to view text messages on someone's iPhone without accessing it? The answer is a big Yes! This is done using an efficient and secure iTunes and iCloud backup extractor called iMyFone D-Back (compatible with iOS 15 beta 4/3/2/1). It can be used to read iPhone data that is stored on backup files.

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