An underwater world of treasures
Many believe Maui is the most magical island. One thing’s certain - it’s a nature-lover’s dream. Sugar plantations and rainforests meet superb hiking and biking in the West Maui Forest Reserve and Haleakala National Park. It’s a mecca for the world’s best dives.
Essential information for Maui
US Dollar $
Official currency of the United States
17h (+1/2 stops)
Daily flights to Los Angeles, San Francisco and Seattle. From here, you can then board a connecting flight to Maui.
Our main airline partner
Do I need a visa?
To travel to the USA, you will need anESTA visa. Please make sure that you have this approved at least 3 days before you head off on holiday.
Find outmore about Travel Visas here»
Fly to L.A, San Francisco orSeattlewith Virgin Atlantic, stay a night or two, then catch an onward flight to Hawaii with Hawaiian Airlines.
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How can we help?
Let’s get started. Please choose an option below.
- I already have a holiday booked with Virgin Holidays
- I’m looking to book a holiday
- I returned early from holiday and have further questions
- I am currently on holiday and I need to speak to someone
Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
- Is my holiday still going ahead as planned?
- What’s the best way to speak to someone?
You’ll be away before you know it
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
Looking for inspiration? Explore our destinations and holiday types and save your faves to your very own Wishlist. Or dive right in to our 2021 holiday offers.
Latest Foreign & Commonwealth Office repatriation travel advice
Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts.
How would you like to talk to us?
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Stay tuned for the latest updates
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules,taking into accountthe Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may beaffectedand we’ll email you to let youknow as least 21 days before travel.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We're flexible with your holiday plans
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans.You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
- I'm struggling to pay my balance
You're holiday is going ahead as planned
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help.You can call our team on 0344 472 9499 who can look at options for you.
Thank you for your patience and understanding
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
We'll be in touch soon
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
I returned early from holiday and have further questions?
You can contact our team by emailing firstname.lastname@example.org to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
I am currently on holiday and I need to speak to someone
The easiest way to contact us while you are away is via WhatsApp. To get the conversation started, click the link and type "hello” .
or you can get in touch with ourin-resort team during local opening hours
Find contact details for your location
Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us email@example.com
If you are in the USA or Canada pleaseemail:USAreps@virginholidays.com.
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